Working closely together, Cleveland State University and Shorelight created Cleveland State Global. The mission of this International Accelerator Program is to immerse international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.
The Managing Director (MD) develops and leads all aspects of first-year programs for international students enrolled in Cleveland State Global. The MD’s primary responsibility is to ensure a high-quality experience for all students. As the leader of the campus team, the MD builds the partnership, manages relationships with senior members of university and Shorelight staff, provides strategic and ongoing leadership, and oversees day-to-day operations.
The Managing Director is a skilled manager who can successfully lead an innovative educational venture. He or she is committed to quality and to the specialized attention and guidance that international students require. The MD displays an entrepreneurial spirit, leading and inspiring others to do the same, and displays good judgment in all decisions relating to program operations. He or she is an excellent communicator and skilled strategic thinker with the capacity to see the big picture and attend to details. The MD is a strong team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals.
Essential Functions Campus Fiscal Operations
Assume overall P&L responsibility, including budget management
Contribute to financial planning and analysis to support strategic plan
Lead new product development and optimization to support revenue growth and margin improvement
Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values
Liaise with key contacts at the university and Shorelight partners to set enrollment targets and oversee the matriculation/onboarding of new students initially and onward through the student lifecycle
Foster external relationships and partnerships to enhance the profile and success of the program
Represent the program internationally and domestically, including participation in marketing events and familiarization tours and through memberships and affiliations
Support Director of Employer Relations in industry outreach and development of strategic graduate student CPT / OPT pipeline
Ensure that the program retains students and guides, prepares, and motivates them to degree completion
Develop the strategy and programs required to deliver exemplary and differentiated customer service
Ensure academic integrity and compliance
Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Analyze data and reports on the progress of the program and achievement of objectives
5+ years’ experience in management with strong team motivational skills
Demonstrated P&L responsibility
Proven ability to recruit, lead, motivate, coach, develop, and retain top academic and/or administrative staff
Record of leadership delivering strategic, financial, and operational objectives
Exhibit a combination of insight, transparency, fairness, and commitment to the institution
Understanding of student support services for international students
Experience within higher education circles and academic leaders
Demonstrated exceptional interpersonal, communication, presentation, and negotiation skills
Eligibility to work in and travel freely to and from the United States without sponsorship
Experience working within a joint venture and/or a highly matrixed organizational structure
Knowledge of the CPT and OPT eligibility process with an F-1 visa student population
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Cleveland State Global is an Equal Opportunity Employer.
Internal Number: 1080
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.