Oregon State University's Office of International Admissions is seeking a Graduate Programs Assistant Manager. This is a full-time (1.0 FTE), 12-month, fixed term professional faculty position. Reappointment is at the discretion of the Director.
INTOOSU is a collaboration between OSU and INTO University Partnerships and is an initiative to increase the number of international students at OSU.
INTOOSU recruits international students to enroll at OSU in a variety of programs: Pathway programs, Academic English programs, special short term programs, and direct entry into any undergraduate and graduate program.
The OSU Office of International Admissions processes applications for all international students at the undergraduate level, specific graduate level programs, and all English language and academic preparatory programs administered by INTOOSU, including the undergraduate and graduate Pathway programs.
The Assistant Manager for Graduate Programs is responsible for the oversight of international evaluation standards and processes of all Graduate Pathway and selected graduate degree programs handled by the OSU Office of International Admissions and progression from all INTOOSU-administered Graduate Pathway programs.
This position, under the guidance and support of the Manager and Director of International Admissions, serves as the evaluation liaison to prospective students, OSU staff, INTO-OSU staff, INTO University Partnerships (IUP) Regional Offices and educational counselors throughout the world.
60% Administration Oversee evaluation processes within the agreed timescales and evaluation procedures for all programs handled by the Office of International Admissions; Take responsibility for determining and maintaining evaluation standards for OSU and INTOOSU programs; Collaborate with OSU Office of Admissions, OSU Graduate School, INTO North America, INTO Global Recruitment Unit and the Manager and Director of International Admissions to ensure appropriate evaluation standards and processes are maintained; Serve as a designated point of contact regarding evaluation questions for INTO staff, regional directors and managers around the world and INTOOSU applicants; Responsible for student progression processes from INTOOSU Pathway programs to OSU degree seeking programs; Maintain excellent customer service standards; Participate in weekly international admissions management team meetings, monthly staff meetings, and other necessary meetings as required; Review work of evaluators when admission eligibility is questionable; Respond to public or departmental inquiries regarding admissions exceptions; Work closely with other OSU and INTOOSU departments to facilitate the enrollment of international students; Serve as a Designated School Official (DSO) to create immigration paperwork;
30% Supervision Lead and motivate team and problem-solve effectively; Supervise the International Admissions Graduate Evaluators, including hiring, training, assigning work, monitoring progress, resolving problems, taking disciplinary actions when necessary; Provide staff with professional development opportunities as available and appropriate.
10% Leadership Provide creative, dynamic and thoughtful management skills to International Admissions; Work closely with the International Admissions Director and Manager in developing annual strategic agendas for the office; Represent INTOOSU and OSU within the larger context of the University
Bachelor’s degree AND 2 years experience working in a university admissions office or another university unit that directly serves students OR an equivalent combination of education and experience.
Experience using databases and image storage systems, and/or customer relationship management (CRM) software, such as Salesforce.
Demonstrated ability to complete projects independently.
Strong oral/written communication and interpersonal skills, and high degree of professionalism.
Experience providing excellent customer service in a fast-paced, demanding environment.
Must be a U.S. Citizen or U.S. Permanent Resident to serve as a Designated School Official (DSO) in accordance with federal immigration regulations.
A demonstrable commitment to promoting and enhancing diversity.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months.
Experience performing international credential evaluation in a university setting.
Demonstrated skills in planning, prioritizing, and determining options/making recommendations.
Lead work responsibility or coordination of office procedures.
Familiarity with INTOOSU programs and requirements.
About Oregon State University - Office of International Admissions
The Oregon State University Office of International Admissions processes applications for all international students at the undergraduate level, specific graduate level programs, and all English language and academic preparatory programs administered by INTO OSU, including the undergraduate and graduate Pathway programs.