Education Abroad, International Education Leadership, International Student and Scholar Services
4 Year Degree
Reporting to the Senior Program Officer of Exchange Visitor and Grant Programs (EVGP), the Assistant Program Officer will support the International Visitor Leadership Program (IVLP) and other EVGP inbound programs as needed through administrative support, customer service, program compliance, and other program support efforts.
Essential Duties and Responsibilities
Program and Grant Management Support for IVLP and Inbound Exchange Programs
Assists Program Officers in the design, planning, and implementation of multiple IVLP projects throughout the program year with necessary guidance
Provides assistance with research and development of project logistics and program ideas, such as travel and lodging reservations, and researching cultural activities for Exchange Visitor Programs
Supports budget administration and program finances
Manages preparations for IVLP and Exchange Visitor program opening orientations
In conjunction with EVGP staff, serves as hotel coordinator and arranges and assigns visitor group lodgings in Washington DC and New York City and sets up meetings with hotel personnel
Adds alumni and resource information to Salesforce
Client Relationship Management
Provides direct and on-going client relationship management through education, assistance, and proactive communication to ensure meaningful opportunities and a seamless process
Provides superior customer service through phone/ e-mail/mail communications with all internal and external partners; including participants, the U.S. Department of State and other federal agencies, community-based members, and U.S.-based organizations
Develops and maintains an advanced knowledge of best practices in program administration, visa regulations and application requirements
Adheres Cultural Vistas policies and procedures as well as program-specific guidelines in order to properly represent Cultural Vistas
Develops and maintains industry knowledge by seeking out educational workshops, classes, and related publications
Supports ongoing communication to all appropriate staff as it pertains to initiatives and new and existing business
Properly monitors assignments to completion and provides feedback and appreciation
Works in accordance with the mission, goals, values, and strategic direction of Cultural Vistas
Skills and Abilities Required:
Ability to multi-task, to prioritize workload, to organize, and make decisions in a deadline sensitive environment
Demonstrated ability to anticipate outcomes and problem solve
Strong analytical skills, good judgment and critical thinking skills
Demonstrated ability to maintain proactive, flexible, inventive approach
Possess commitment to professionalism and communicability
Ability to provide excellent customer service for both internal and external customers
Ability to exhibit a collegial attitude and excel within a collaborative team working environment
Strong ability to communicate effectively within a multi-cultural environment and with people from diverse cultures and countries
Strong personal commitment to continual professional development
Interest in and commitment to the mission of Cultural Vistas
Foreign language skills a plus
Experience with working with international students and/or professionals and international exchange programs a plus
Computer Equipment and Software Experience Required:
Must be proficient in Microsoft Suite products.
Prior CRM experience a plus.
Education and Experience Required:
Education: Bachelor’s degree required; International Relations, Business, Education, or other related degree preferred.
Years of Experience: Minimum of 2-3 years of administrative, customer service, client relations management or program management experience required. Prior international and/or educational experience strongly preferred.
Physical Demands of Position:
Domestic and international travel may be required.
Work on weekends, holidays, and evenings may be required.
Additional Salary Information: 20 PTO Days for first 1-3 years (increases after)
Flexible Work Arrangement Schedules (35 Hour Work-Weeks)
TransitChek Commuter Benefits
FSA (Flexible Spending Account)
Long-term Disability Insurance
403(b) Retirement Savings Plan
About Cultural Vistas
Cultural Vistas is a nonprofit 501(c)(3) organization that annually serves more than 5,000 students, professionals, and emerging leaders through career-focused international internships, educational study tours, language immersion, and cultural exchange programs in the United States and around the world. We are always looking for talented individuals with fresh ideas, new perspectives, and the capacity to advance our programs and services. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!Cultural Vistas is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.