Education Abroad, International Education Leadership, International Student and Scholar Services
Reporting to the Director of the Office of International Programs (OIP) the Exchange and Scholar Services Officer is the lead for all operations of the J-1 students exchange programs and the J-1 Scholar Exchange Visitor Programs; has general authority to independently make decisions and policy changes as appropriate. Duties include: serving as Alternate Responsible Officer (ARO) for the J-1 program; leading all aspects of J-1 student and scholar services including advising, SEVIS compliance, orientation and technology management.
The following knowledge and abilities, as well as, those listed at lower level in the Student Services Professional series are required for appointment to this classification:
Thorough Knowledge of the policies, procedures and practice of the program area to which assigned and the ability to quickly acquire such knowledge. General knowledge of the policies, practice and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determines the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems alone on several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of actions; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
- Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Worker or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for a professional, personal or career counseling.
- Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Professional experience may be substituted for graduate coursework.
- Ability to use of Microsoft Word, Excel, and use of standard office equipment such as photocopiers and fax machines.
- Ability to work independently without direct supervision on day to day tasks.
Master's degree in related field.
- Comprehensive knowledge of J-1 visa regulations. - 5+ years experience in international education and working with students and faculty in a multi-cultural environment. - Excellent communication skills - ability to work with senior administrators, faculty, staff and students. - Ability to plan and coordinate activities and events for large and small groups. - Ability to maintain databases and confidential records in CS, SEVIS, Filemaker. - Fluency in at least one language other than English. - Extensive work, travel, study experience overseas. - Cross-cultural sensitivity and demonstrated ability to work well with individuals from a variety of cultural, ethnic, religious and linguistic backgrounds. - Working knowledge of California State University (CSU) system-wide guidelines for international exchange students.
Internal Number: 10380
About San Francisco State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
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