Under the direction of the Director of Financial Aid, the Associate Director of Financial Aid Technology & Systems will work as part of the Financial Aid Team housed within Student Financial Services which is a one-stop for all student financial matters.
The primary responsibilities include:
Plays a key role in ensuring the functionality of the Financial Aid module of Banner, which is the student aid management system used to calculate and disburse financial aid to all student populations: traditional, adult learners and graduate students and for its interface with federal, state systems;
This role is responsible for the day-to-day financial aid and loan operations in Director’s absence:
Management, review and awarding of a traditional student caseload of approximately 300 students including telephone and in-person appointments for one-to-one counseling and advising meetings with students and their families;
Oversight of and managing all aspects of the Federal Direct Loan Program from loan origination and problem solving to process for ensuring funds disbursement to the College for all student populations including traditional and non-traditional undergraduate and graduate populations;
Staff supervision, and supervisory responsibility of one part-time staff member dedicated to loan processing;
Partner and collaborate with the College’s Study Abroad Team, Admission Office and the Athletics office:
Participation in key College events and presenting to prospective students and families.
Operational Management & Staff Oversight:
Supervises 1 part time Loan Processor to ensure timely loan originations and certifications and students are notified appropriately of exit interview requirements;
Serves as the leader in identification of business technical needs, optimization of systems solutions and is the liaison between the College’s technical staff and the functional department users in the Financial Aid Office;
Participates as part of the administrative management team overseeing departmental operations and makes suggestions for business process redesign as it impacts Service and/or Loan staff;
Assists Director of Financial Aid in performing return to title IV and state aid calculations for withdrawn students for both traditional and CE/Graduate student populations;
Acts a liaison to other departments such as Athletics or the Study Abroad Coordinator;
Responsible for day-to-day financial aid and loan operations in Director’s absence;
Participates on College-wide committees as appropriate.
Student Caseload Management:
Review and awarding of prospective traditional students financial aid applications during recruitment and enrollment cycle;
Reviews and awards an enrolled traditional student caseload of approximately 300 students;
Reviews financial aid applications and prepares accurate and timely financial aid awards for caseload;
Provide in-person and via telephone, financial aid and educational financial planning counseling to families in caseload.
Manages all aspects of the Federal Direct Lending programs from ensuring origination and disbursement to monthly reconciliation of federal programs;
Works with the Director annually on New Aid Year Banner set-up, documentation, testing and staff training and similarly any Banner patches/upgrades received throughout the year;
Manages the New Aid Year Set-up for Federal Loans in Banner including all set-up, documentation, testing and launching as well as any new patches/upgrades to be implemented during the year;
Manages all technical system set-up, testing, maintenance and documentation as it relates to the following systems: Banner, COD and EdConnect;
Works with the College’s technical staff to implement Financial Aid Office business processes re-design to meet regulatory requirements, institutional goals and mission and increase customer service satisfaction;
Serves as the expert resource for Financial Aid and Student Accounts staff in the areas of federal loans including application processes, problem resolution and disbursement of the funds and creates a Federal loan FAQ document to assist all members of Student Financial Services in servicing students and their families. Trains SFS staff in federal loan programs process including adjustments and/or cancellations to awards;
Oversees other Financial Aid staff in federal loan certification. Specifically, with Loan Processor, primarily completes all Direct Loan certifications for all students (traditional, CE and Grad) enrolled at all campuses;
Develops and manages contact letters for students and families for loan issues, i.e. PLUS Loan denials;
Works with the Director of Financial Aid in initiating and managing the annual RFI process for Alternative Education Loans. Attends loan conferences and works with supervisor to ensure compliance in all Federal Direct Loan processing and development of loan disbursement dates according to regulatory requirements;
Maintains mandatory entrance-counseling records for all first time Federal Direct student borrowers;
Responsible for planning and implementing Loan Exit Interview workshops for the main campus as well as satellite campus(es);
Develops and implements debt and default management strategies and educational programming for student loan borrowers;
Using the Banner FA software, track loan status documentation for all students. Manages follow-up processes with students when required;
Networks with other Banner colleges to improve processing efficiencies of loans;
Provide insightful and meaningful input/suggestions regarding set-up and management of loan programs on the Banner FA software;
Act as a loan liaison for all off-campus vendors. Set up new product information sessions as well;
Provides weekly processing statistics to supervisor;
Keeps Director of Financial Aid and Associate Vice President of Financial Aid apprised of trends in lending and loan processing.
Enrollment and Retention Activities:
Plans pro-active financial affordability counseling opportunities for students’ families attending Accepted Students’ Day /Admissions Open Houses/etc.;
Presents financial aid information to prospective students and families and prepares power point presentations as appropriate;
Incorporates use of social media and web meetings in planning for outreach to prospective and enrolled students and their families;
Participates in classroom visits to discuss student financial literacy.
A Bachelor’s degree and six to eight years of financial aid or affordability and loan experience.
Experience in a fast-paced environment requiring multi-tasking and priority setting regularly. Progressively responsible role in student financial aid /student financial services with federal aid/or state programmatic responsibilities with preference for loan management experience.
Experience in managing federal loan processes and procedures (experience using Banner system preferred).
Experience and demonstrated technical use of student aid systems (Banner experience preferred). Has working knowledge of federal and state aid systems and federal student aid websites for program administration or caseload work including: NSLDs, COD. Proficient in Microsoft office (Word and Excel).
Available for extended evening and weekend hours as necessary.
Available to work a rotation of evening hours as required by all staff.
Master’s degree is a plus.
Systems experience preferably in Banner and federal and state aid systems.
At the College’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the college, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Please apply online at https://www.curry.edu/about-us/community-resources/employment/job-opportunities for consideration. Interested Applicants must submit a resume, cover letter, and a list of three professional references including complete contact information and professional titles. A copy of your unofficial transcript (an official transcript will be required upon acceptance of an offer of employment).
Additional Salary Information: Excellent benefits package including Medical and Dental Insurances, Retirement Plan with company matching contribution, paid time off including sick, holiday and vacation, Tuition Reimbursement, free parking and more!
About Curry College
Founded in 1879, Curry College is a private, four-year, liberal arts-based institution located on a wooded 131-acre campus in Milton, MA just seven miles from downtown Boston. Accredited by the New England Association of Schools and Colleges (NEASC), Curry College offers 27 undergraduate majors, over 60 minors and concentrations, as well as four graduate programs and a variety of continuing education certificates and programs.
Curry College is an equal opportunity employer that encourages diversity in the workplace and is committed to a policy of equal opportunity in every aspect of its operations.
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