IIE administers the Global EducationUSA Services Program through a cooperative agreement with the U.S. Department of State Bureau of Educational and Cultural Affairs (ECA). The Operations Manager will oversee a broad range of operational and administrative support, ensure contractual compliance, supervise all global program operations for the Global EducationUSA Services Division, and serve as a divisional liaison with Grants and Contracts and Legal Services. S/he will also supervise all Regional Educational Advising Coordinators (REACs) and guide their individual workplans. S/he will work with the Director to establish and implement division?wide operating procedures.
Supervises REACs (15) and one DC?based Program Coordinator. Guides REACs’ individual workplans and provides operational and administrative support to REACs.
Manages and oversees the sub?award management for REAC staff who are employed through a third?party entity, such as Fulbright Commissions or a local employer via a Global Employer of Record.
Ensures deliverables are met and financial transactions are carried out on?time and within budget for all sub?recipients and sub?contractors. Monitors cost?share and ensures that expenditures remain within budget in compliance with cooperative agreement, sponsor requirements, and federal regulations.
Daily oversight and supervision of divisional operations to achieve high level sponsor satisfaction on program implementation.
Oversees division?wide contractual obligations, including sub?agreements, sub?awards, vendors, contracts, and agreements.
Works with direct reports to ensure all contract deliverables are submitted on?time and in compliance with the sponsor requirements, including staff work and travel and service provider procurement. Ensures service providers and sub?recipients meet their contractual obligation to deliver quality services.
Serves as primary liaison with Legal and Grants and Contracts (G&C) Divisions to prepare and monitor service and vendor agreements. Coordinates with program team members to prepare service and vendor agreements for review by Legal and G&C Divisions.
Administers and resolves grant management issues, including serving as an Award Manager (or Award Manager Admin) for division’s awards in SAMS Domestic and collaborating with G&C and Legal to finalize new agreements and amendments.
Trains global and domestic staff on IIE's policies and procedures and compliance trainings.
Operationalizes best practices; communicates changes, updates, and internal audit findings to staff.
Expands awareness of existing IIE systems and innovations to explore opportunities for streamlined support to the Global EducationUSA Services Team.
Education and Work Experience:
Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
Requires at least five years of related work experience.
Knowledge Skills and Abilities:
Strongly preferred: 7+ years of progressive experience with a solid understanding of grants/contracts management, regulatory/compliance environment, and supervision of staff.
Experience with international student recruitment and admissions for and work with U.S. higher education institutions preferred.
Ability to communicate, negotiate, advise, and persuade on matters that are highly complex and sensitive in nature. Ability to communicate effectively with persons on all levels both inside and outside the organization.
Knowledge of USG regulations governing 501(c)(3) organizations and experience monitoring compliance with organizational policies and procedures including cooperative agreements and OMB regulations.
Ability to work effectively with partners/sponsors/stakeholders from various sectors: academic, professional, corporate, student, government, NGO, media, etc.
Proven ability to manage complex programs working with international and virtual project teams.
Proven ability to manage, motivate, and develop high?functioning teams.
Awareness, sensitivity, and understanding of cross?cultural issues.
Ability to work effectively in an atmosphere of multiple projects, shifting priorities, and deadline pressure. Self?motivated and able to follow through to end of assignments while meeting goals and deadlines.
Work Conditions & Physical Demands:
Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Internal Number: 3078
About Institute of International Education
Established in 1919 with the founding premise that international exchange could make the world a more interconnected place, the Institute of International Education has championed international education and pioneered new models of collaboration across institutions of higher education with a worldwide reach. Today, IIE proudly supports flagship educational and cultural exchange programs on behalf of the U.S. Departments of State and Defense, in addition to government, corporate and foundation programs. IIE is proud to assist scholars, students and artists threatened by conflict and unrest in their home countries.