CAPA The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world. CAPA The Global Education Network is headquartered in Boston and operates programs in Barcelona, Dublin, Florence, Sydney, and London.
As the Director of Enrollment and Advising Services, in collaboration with the VP of US Operations, you will provide leadership and support to the Enrollment and Advising team in the areas of crisis management, student recruitment, program management, and advising support for students and CAPA’s partnering college and university study abroad administrators who send groups of students on CAPA programs worldwide.
In this position you will work closely with all departments across the organization including, finance, institutional relations, marketing, and overseas operations, You will work closely with program developers and on site staff to communicate about contracted services and program details, and to provide guidance and support for any issues that arise while students are abroad. You will assist the finance team by facilitating contracted program components within the parameters of the established budget. You will work closely with visiting faculty leading customized programs on all aspects of the program including the management of their own and their student’s expectations about the program experience. This position will also provide leadership in the development of pre-departure advising documents that speak to the needs of today’s diverse and ever changing student population.
The below information provides a summary of responsibilities for this position:
Provide management, mentoring and coaching to all current members of the Enrollment and Advising Team.
Provide input to VP of US Operations on process improvements, advising enhancements and departmental efficiencies.
Serve as team leader for any internship related inquiries. Organizing trainings on internships with overseas internship teams.
Serve as departmental expert in visa advising and other immigration concerns
Staffing support for leadership presence during shifted schedules for critical recruitment periods
Provide departmental leadership in assisting with the planning of content for CAPA’s annual training events in July and December.
Manage relationships and communication with the study abroad administrators at partnering colleges and universities on topics including overseas crises, and student issues that arise while a student is on a CAPA Program.
Serve as a Member of CAPA Crisis Management Committee, Responsible for Institutional Crisis Management Communication Outreach.
Serve as Parent Liaison providing customer service and advising support to members of the Enrollment and Advising team when dealing parents and family of participants
Serve as emergency phone crisis management 24/7 back up
Help develop and participate in annual crisis management and emotional first aid training.
Serve as a Tier 2 escalation point for PMs for more complex, difficult student and program issues.
Serve as a Member of the CAPA Disciplinary Committee, ensure all advising and incident reports are being followed up on by the enrollment and advising team and provide any necessary tier 2 support.
Provide leadership to ensure all student advising materials are up to date and speak to the varying needs of the diverse CAPA student body.
Work with VP of US Operations on monitoring student feedback and develop action plan documents and action points for future enhancements to CAPA’s pre-departure advising materials and projects.
Manage relationships and communication with the study abroad administrators and visiting faculty on topics including recruitment strategy, student enrollments, advising questions and concerns, and student issues that arise while a student is on a CAPA Program.
Work in partnership with the CAPA Institutional Relations team and Student Admissions team to monitor partnering institutions enrollment numbers and provide feedback on where additional recruitment support and campus visits may be useful to reach and exceed targeted enrollment numbers per term
Collaborate with the CAPA marketing department to develop and maintain program/university specific marketing materials, customized websites, lead generating communication plans and other collateral.
Guide prospective students from partnering colleges and universities through custom program enrollment process.
Ensure all necessary program materials are complete and ensure each student meets the required program admissions requirements.
Build and maintain university specific online application portals.
Provide guidance and support on the international internship application process for programs that include this experiential component.
Advise students on visa requirements and the visa application process.
Provide a high level of customer service support to our students, answering any pre-departure questions they might have via phone and email to prepare them for their time abroad.
Establish and maintain pre-departure communication plan and timeline for all students admitted on customized programs as well as faculty leading programs.
Manage program related concerns that arise from students, university administrators and the parents of participants.
Work with other members of the pre-departure services team to update, develop, and create new program advising materials as necessary.
Hold scheduled meetings with the overseas coordinators to discuss and receive updates on student applicants and relevant services such as housing, academics, and internships.
Work closely with finance department to confirm individual student payments and communicate any nuances to billing process.
Provide students with necessary information related to financial aid and financial resources that are available to students to help them pay for their program costs.
Work closely with the student accounts department to review group and individual payment activity.
Provide oversight of program budgets and manage in tandem with international teams.
CAPA The Global Education Network is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, ancestry, disability, age, genetic information, or veteran status.
3 Years+ of management experience
Strong organizational, communication, leadership, and customer service skills
Strong written, verbal and presentation skills
Prior experience with working with university students and faculty a plus
Prior experiencing working within budgeted parameters.
Desire to work in a team environment both in and out of your department
Enthusiastic, Outgoing personality, Always willing to lend a helping hand
BA/BS degree required
Some domestic travel required, driver’s license preferred
About CAPA The Global Education Network
CAPA The Global Education Network is an established leader in the development and administration of quality international education programs. For over 45 years, we have partnered with universities and colleges across the country and around the world, providing a full range of programs and integrated services designed to support all aspects of international education. Our strong worldwide network, professional expertise, and demonstrated success in the field make us the preferred resource for a growing number of US institutions of higher learning for their study abroad needs. CAPA is headquartered in Boston and operates programs in Barcelona, Buenos Aires, Dublin, Florence, London, Shanghai and Sydney.
CAPA: The Global Education Network is committed to academic excellence, integrity and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural and social landscapes within urban environments. Through our commitment to personalized learning, collaborative learning communities and global connections via technology, we prepare students to live and work in a globally interdependent and diverse world.