Director, International Student and Scholar Services
Position Open To:
Weekly Scheduled Hours:
Earliest Start Date:
Expected to Continue
UT MAIN CAMPUS
The Director of International Student & Scholar Services will manage a full range of activities that supports international students, faculty and researchers in maintaining their immigration status and achieving their academic goals at the university.
The University of Texas at Austin (UT Austin) is one of the largest public universities in the United States and is the flagship of The University of Texas System. UT Austin enrolls over 51,000 students studying in nearly 120 bachelor degree programs and over 220 graduate programs across 18 colleges and schools. UT Austin is committed to global engagement and is home to over 5,600 international students and 1,500 international scholars from over 130 countries. As an integral unit of Texas Global, International Student & Scholar Services champions initiatives that promote inclusion of the international population and celebrates the contributions that international students and scholars make to the university community.
Lead a team of 25+ professional staff, foster collaboration, and bring strategic vision for International Student & Scholar Services. The unit includes the following comprehensive services for the international population at the university: student and scholar immigration advising, health insurance and financial aid coordination; sponsored and exchange student services; and programs designed to enhance the academic and personal success of international students and scholars. Responsible for the oversight of an annual operating budget to support staffing and associated programs and services.
Ensure university compliance with U.S. Department of Homeland Security, U.S. Department of State, and U.S. Department of Labor and other regulatory agencies applicable to enrolling international students and inviting/employing international faculty and scholars at the university. Interpret and incorporate regulatory changes into internal policies and procedures to ensure consistency in advising practices across ISSS teams.
Oversee programs and services for the international community, including orientations and continuous programming focused on intercultural, personal and academic support. Provide leadership and oversight to the administration of scholarships and grants; federal tax filing assistance; and health insurance advising and support. Coordinate the response and support of crises and emergency situations involving members of the international community on campus. Coordinate with units across campus and in the community to determine the best course of action for crises or potential issues that impact the international student/scholar population.
Communicate effectively with campus constituencies across responsibilities and disciplines ensuring that all communications are consistent with the Texas Global brand and aligned with organizational goals. Synthesize and summarize complex information in formats appropriate to various audiences. Analyze data to assess quality and effectiveness of ISSS services and programs. Implement business processes and technology improvements to enhance operational efficiency and maintain high standards of service. Prepare operational and statistical reports and respond to internal and external data requests including annual Open Doors reporting and mapping internationalization efforts.
Provide direction and oversight to the recruitment, hiring, training, supervision and evaluation of professional staff, graduate students and undergraduate student employees. Use best practices to train staff in providing the highest level of customer service through topical expertise, cultural sensitivity, and inclusion. Foster professional and career growth of ISSS team members by encouraging and providing professional development opportunities.
Cultivate relationships with campus partners that support admissions, enrollment, hiring and the overall campus experience for the international community. Attend campus meetings to advocate for the interests of the university’s international population. Represent the university and maintain strategic relationships with external partners, foundations, government offices, embassies, and other organizations and institutions as needed.
Work collaboratively with the Senior Vice Provost for Global Engagement, Texas Global leadership and units across campus to further global engagement efforts at UT. Partner with internal communications team to contribute to online and social media strategy; ensure consistency of branding across all media; and identify opportunities to further develop international alumni and donor relations.
Importantfor applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2019 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.
Master’s degree and ten years of progressively responsible experience in international education with expertise in immigration regulatory practices (F-1, J-1, H-1B, O-1, LPR, etc..); evidence of strong leadership and supervisory skills with the ability to clearly communicate vision within the broader framework of internationalization at a university; demonstrated effectiveness in managing professional staff within a complex university environment; effective problem-solving skills; commitment to continuous improvement through assessment and technology; strong organizational skills with the ability to effectively prioritize and produce deliverables upon request. Dedication to customer service and professional demeanor with students, faculty, staff, and external partners; composure in stressful situations; and strong interpersonal skills.
Due to federal database access requirements, only U.S. Citizens and Permanent Residents may apply for this position.
Relevant education and experience may be substituted as appropriate.
Ph.D. or terminal degree in a relevant field. Experience living, studying, or working abroad. Fluency in a foreign language.
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Internal Number: R_00011034
About The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States. Founded in 1883, the university has grown from a single building, eight teachers, two departments and 221 students to a 350-acre main campus with 21,000 faculty and staff, 16 colleges and schools and over 52,000 students.
The university’s reach goes far beyond the borders of the main campus with satellite campuses and research centers across Texas, including the J.J. Pickle Research Campus, the Marine Science Institute, the McDonald Observatory, the Montopolis Research Center and the Brackenridge tract.
With an enrollment of 11,000 students and more than 3,500 master’s and doctor’s degrees awarded annually, the graduate school is a national leader in graduate degrees awarded and one of the largest graduate schools in the nation.
More than 8,700 bachelor’s degrees are awarded annually in more than 170 fields of study and 100 majors.
The university has one of the most diverse student populations in the country and is a national leader in the number of undergraduate degrees awarded to minority students.