Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,377 full-time undergraduates and 4,420 graduate and professional students. Ranked 37 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1 billion, and an endowment in excess of $2.2 billion.
The Academic Operations Manager reports directly to the Associate Director, Finance and Operations, of Boston College's Office of International Programs (OIP) and is responsible for the management of student academic and registration and billing functions, student advising, and outcomes assessment. This position requires regular communication with students, parents, BC overseas staff, BC partner institutions, OIP staff, Student Services, and academic deans.
The Academic Operations Manager will:
Analyze academic systems and coursework taken overseas and at BC. Evaluate course quality and content in order to ensure that coursework abroad is in keeping with BC standards. Analyze student academic outcomes.
Procure overseas transcripts, translate credits/grades into the BC system, and register study abroad students. Advise OIP staff, overseas resident directors, and students on academic standards expected, as well as BC policies/procedures. Handle grade appeals and liaise with academic deans regarding student grade disputes.
Work with OIP staff and BC academic departments to enhance curricular offerings overseas so that courses can fulfill BC requirements. Evaluate and analyze overseas curricular and grade trends, and make recommendations regarding course pre-approval.
Oversee student registration and billing operations for students going abroad. Liaise with Director, Associate Director for Finance and Operations, and Student Services to evaluate issues and recommend protocol for billing processes. Place housing, GeoBlue Insurance, and external program charges on BC student accounts.
Maintain up-to-date registration records for semester and summer programs. Work with Student Services to identify any discrepancies and reconcile the discrepancies in the registration status of outgoing students.
Liaise with Student Services to assist students overseas with their BC course registration.
Collaborate with Directors of Undergraduate Studies and academic departments to assign a direct BC course code, or elective credits with the level of the course for study abroad course.
Work closely with Student Services to set up study abroad institutions' information to Eagle Apps such as host institution's credit system, school code, grading scale, and etc.
Lead the OIP's outcomes assessment efforts, including revisions to the OIP assessment plan, monitoring and revising post-program evaluations and other assessment efforts, organizing program reviews, and liaising with other assessment professionals on campus.
Contribute to the field of international education by participating in professional activities commensurate with position, i.e. present at and attend regional, national, and international conferences in registrar and education abroad fields.
Hiring range: $51,350-$64,200, salary commensurate with relevant experience.
Bachelor's degree (master's preferred)
Excellent written and oral communication skills
Strong organizational skills with attention to detail and follow-up
Excellent cross-cultural skills
Strong computer skills
International experience preferred
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Boston College conducts background checks as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.