Reporting to the Assistant Vice Provost (AVP) and Director of International Services, and with considerable latitude for independent judgment and creativity, the Associate Director leads ISO's programming to support the University's international population through innovative programs that engage and integrate them with the University and the greater Rochester community. In consultation with AVP and ISO team leaders, this position conducts regular assessments of the student experience and utilizes data to develop a programming strategy.
This position will work collaboratively across all schools, administrative units, and student support units to build and foster awareness of issues of international students and develop programs that ensure a positive and transformative experience. This position serves as a vital member of the ISO management team and provides strategic input to the office's operations.
Program Development 25%
Conducts assessment of the international student experience to develop programs and advocates for services and support across all unit
Conducts assessment of the international student experience to develop programs and advocates for services and support across all units
Develops programs and initiatives based on assessment data
Collaborates with all relevant units to identify issues and explore opportunities for international student success
Tracks trends and developments in international education and international student development to inform and calibrate program development and assessment
Communicates frequently with UR audiences, including parents, alumni, international students, faculty, and staff
Promotes and assists with programs that align with larger cross-institutional initiatives for comprehensive internationalization
Program Evaluation & Management 30%
Evaluates programs for effectiveness and student satisfaction
In collaboration with the ISO Student Services team, develops and implements the on-campus International Student Orientation Program (ISOP) for undergraduates, graduate students, and dependents
Develop and manage the ISO non-resident tax preparation program, including the ITIN enumeration
In consultation with the Student Services team, divisions, and admitting units, develops a needs-based Social Security Number (SSN) enumeration strategy
Works with the Director of International Student Engagement in the College, Alumni Relationsand graduate schools tocoordinate the in-country pre-departure orientations
Collaborates with the Paul J. Burgett Intercultural Center to design and deliver university-wide intercultural communication workshops and presentations to students, faculty, and staff.
Develops and manages programming budget
Advising and other Support Services 25%
Serves as an advisor to the International Student and Scholar Advisory Board
Serves as a resource and point person for students in crisis and their families with internal units and external agencies
May serve as Designated School Official and Alternate Responsible Officer to assist with F and J students and scholars as necessary
Supervision and Training 15%
Hires and trains program staff
Supervises and evaluates Program Coordinator and student staff
Trains departments as requested in intercultural communication and best practices related to international student support
Other duties as assigned 5%
Bachelor's required in a related field ( International Relations, Humanities, Social Science, Communications). Master's degree preferred
Five to seven years of direct experience working with international students and scholars or an equivalent combination of education and experience
Experience in design and implementation of orientation and support programs, assessments and program evaluation, team leadership, and project management
Must be able to work with a diverse population
Demonstrated excellent communication and presentation skills
Experience in design and implementation of intercultural competency curriculum and intercultural communication preferred
Must be able to meet the Department of Homeland Security U.S. citizenship/Legal Permanent Resident requirements to serve as a Designated School Official (DSO) and Alternate Responsible Officer(ARO)
Internal Number: 228039
About University of Rochester
The University of Rochester, founded in 1850, is a private coeducational institution that ranks among the most highly regarded universities in the country. A member of the prestigious Association of American Universities, Rochester is ranked as Research I by the Carnegie Foundation, offering degree programs at the bachelor’s, master’s, and doctoral levels, as well as in several professional disciplines. The University of Rochester is composed of the College of Arts, Sciences, and Engineering, the Eastman School of Music, the School of Medicine and Dentistry, the School of Nursing, the Medical Center and Strong Memorial Hospital, Highland Hospital, the William E. Simon Graduate School of Business Administration, the Margaret Warner Graduate School of Education and Human Development, the Aab Institute for Biomedical Sciences, the Laboratory for Laser Energetics, and the Memorial Art Gallery.
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