About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: Under the direct supervision of the Assistant Director of Customer Service, the Assistant International Student and Scholar Advisor will provide customer service and operational support in the Office of Global Services (OGS). He/She will serve as the frontline of contact for students, scholars and others who seek the services of the OGS. The person in this role will provide front desk coverage, answer phone calls, create schedules for advising appointments, as well as screen and process immigration-based inquiries.
Responsibilities: This role will also be responsible for routing work flow to the appropriate OGS staff. This position will complete the initial screening and review of applications for all benefits requested by international students, including but not limited to, initial I-20 requests and off campus work authorization. In other circumstances, this role will process fully certain I-20 requests, such as program extensions, change of major, change in funding, study abroad, adding/terminating dependents, and travel endorsements, as well as transfer out requests and more. The person will serve as a DSO; training will be provided as needed. Additionally, the assistant advisor will work closely with University Co-op Coordinators and SEVIS Contacts to ensure Student applications are complete and processed in a timely manner. Utilizing both department and University wide systems he/she will help to determine if students are maintaining their status and eligible for the benefits they are applying for. This position will aid in data entry into the OGS batching system. The Assistant Advisor will act as a supervisor for student workers at the front desk. Additionally, s/he will mentor and help training the junior members of the supports staff and temporary employees who assist with processing tasks. As needed, the assistant advisor will support all other OGS activities, including Travel Signature Sessions, Orientations, and OGS Student Sponsored Programs.
Qualifications: Bachelor's degree with 1-2 years professional work experience. Some knowledge of or training in international student advising (F-1 and J-1 visa classifications) plus a strong customer service background is preferred. Must be detail-oriented, have excellent organizational skills and ability to prioritize and multi-task in a demanding work environment. He/She should possess thorough knowledge of office procedures, good judgment, discretion, and patience. Familiar with and comfortable working with computer database systems and PC-based network environment.
Salary Grade: 51
Additional Information: Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.