ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.
INITIAL REVIEW DATE (IRD) UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 10-21-2021
Dept Marketing Statement The Division of Global Engagement (GE) advances the University's teaching, research and service mission by working collaboratively throughout the institution to promote global engagement and advance campus-wide internationalization by facilitating international mobility for students and faculty. GE serves as the primary unit responsible for improving the international student and scholar experience and engagement on campus, promoting faculty engagement in international initiatives, and developing strategic partnerships abroad. GE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UCSC globally. GE units include Global Learning, International Student and Scholar Services (ISSS), Global Programming and Global Initiatives.
The Outreach Coordinator provides administrative, programmatic and general advising support for UCSC Global Learning. Independently advises students on general Global Learning procedures, program options and requirements. Works independently but under close supervision to manage Global Learning outreach activities and events, including weekly, quarterly and yearly recruitment initiatives, including event coordination and promotion. Identifies and recommends new recruitment strategies to promote Global Learning on the campus, both general and targeted student outreach. Interacts with UC Santa Cruz students, staff, parents, program providers and the general public on behalf of UCSC Global Learning. Hires, trains and supervises student peer advisors and manages volunteer student positions. Works with the Global Engagement leadership to recommend changes to policies, practices and procedures with regard to UCSC Global Learning programs and recruitment.
Provides general advice to students on the full range of Global Learning opportunities, including UCSC, UCEAP, UC, and non-UC programs. Has general knowledge about campus academic departments, colleges, major and degree requirements, to match a student's interests, academic/linguistic/cultural preparation and goals to the appropriate Global Learning programs. Provide administrative support to Global Learning in the selection, pre-departure, and re-entry process, maintaining and applying knowledge of campus policies related to global learning program participation. Coordinate and manage general informational sessions, workshops, events, social media, targeted outreach campaigns, and other marketing initiatives. Takes initiative to identify and actively provide solutions to issues that arise in processes or policies, or in implementation of events and marketing campaigns.
As UCSC continues to develop faculty-led study abroad programs, exchanges, internships, and other relationships with institutions overseas, Global Learning works directly with faculty, campus departments and international partners in the development and administrative oversight of these opportunities. The Outreach Coordinator will play an important role in the promotion of these programs, support of academic integration initiatives and provide administrative support to program development and management.
The Outreach Coordinator is expected to participate in divisional initiatives, and contribute to improving work processes within Global Engagement to achieve the divisional goals and objectives.
APPOINTMENT INFORMATION Salary Information: $55,000 - $70,000/Annually. Salary commensurate with skills, qualifications and experience.
Plans and implements weekly, quarterly and annual outreach and recruitment activities. Manages the calendar of events and oversees logistical arrangements of all events. Help identify barriers to global learning participation and work with the Global Learning Director to develop strategies to improve and develop new outreach initiatives. Coordinates production and distribution of study abroad marketing collateral. Monitors marketing collateral and webpages for accuracy. Manages annual Global Learning Fair, Summer Opportunities Fair, and other promotional and tabling events. Coordinates Global Learning participation in Welcome Week, campus and department fall orientations, International Education Week, summer orientations, and other campus events throughout the year. Monitors and maintains social media accounts. Manages event creation, registration, and follow-up in the Global Learning portal. Provides logistical support for other Global Learning outreach and events, compiles and reports on event data. Assists with and develops new outreach efforts to increase Global Learning participation, including working with departments, colleges resource centers and other campus units. Support academic integration efforts through department specific outreach and collaboration, developing returnee profiles, GE and departmental pre-approved course lists, and maintaining major advising webpages. Manages student workers and volunteers, and coordinates returnee participation at recruitment events and pre-departure orientations. Advises the Global Learning Director on campus trends and issues relating to Global Learning participation and outreach.
25% - General Advising
Provides general advising primarily to prospective students, but also selected, abroad and returned study abroad students. Advises prospective applicants on study abroad program options, requirements, and application process, including necessary academic preparation and appropriateness of program as it pertains to the prospective applicant's goals. Advises students on external scholarship funding for study abroad. Provides guidance and connects students to appropriate advisors and/or resources on all aspects of their international academic experience, including campus, college, and/or department requirements; academic and cultural preparedness, language preparation, course articulation, finances, logistical support, extracurricular pursuits, eligibility, maturity, returnee reentry and readjustment, mental and physical health needs while abroad, and personal issues related to study abroad. Supports Study Abroad in the design and implementation of pre-departure orientations and other workshops/presentations to support student success while abroad. Supports Study Abroad in facilitating and developing returnee programming. Provides advice to Director of Study Abroad to improve general advising, information dissemination and the student experience.
20% - Administrative Support
Hires, trains, and supervises student peer advising team. Conducts regular student staff meetings and maintains procedural manuals. Manages general Study Abroad email, responding or referring to inquiries as appropriate. Work with Study Abroad to coordinate mass communications from UCSC Study Abroad to students, including emails to prospective students, current participants, and returnees as appropriate, including deadline, scholarship and event notifications. Manage non-UC study abroad student program registration, including generating and distributing participant reports to the campus community. Assist UCSC Study Abroad Coordinators and Advisors with study abroad administrative procedures, including data collection, participant reporting to campus units, placeholder registration, tracking event attendance, scholarship application processing, and study abroad application processing. Under direction of the Study Abroad Director, use the SlugsAbroad database to extract data reports. Recommend solutions and potential policy or procedural changes.
5% - Divisional Support
Serves as unit liaison with other campus units. Represent Study Abroad and GE at campus, system-wide or national meetings as needed. Supports and contributes to the overall goals of the Division as needed. Serve as back up to the front desk receptionist as needed. Other duties as assigned.
Bachelor's degree in related area and / or equivalent experience / training.
Demonstrated knowledge of study abroad programs and the student international experience.
Prior experience and successful skills in event management and outreach.
Demonstrated skills in judgment and decision-making, problem solving, identifying measures of system or process success and identifying the actions to improve processes.
Demonstrated analytical/problem-solving skills.
Interpersonal skills to effectively communicate and successfully work with campus stakeholders.
Demonstrated multicultural competencies; successful prior experience working with diverse populations.
Highly effective written communications skills; demonstrated attention to detail.
Prior experience and demonstrated skill in managing multiple tasks in a high-volume work setting with demanding timeframes.
Master's degree in related area and/ or equivalent experience / training.
Prior experience in presenting / public speaking in a variety of settings.
Prior experience in supervising staff/ and or student assistants.
Prior experience as a study abroad advisor.
Prior work experience in a higher education setting.
Knowledge of common higher-ed organizational structures and practices in study abroad.
Prior experience utilizing Horizons database management tool or similar.
SAFETY STATEMENT All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
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EEO/AA The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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