The Assistant Director will support the Office of International Programs (OIP) in its initiatives to maintain compliance with visa regulations, provide high-quality advisement and service to students, and support long-term strategies for recruitment and retention of international learners. This position will serve as the day-to-day operations manager of the office, as well as a Designated School Official (DSO) for F1 visa holders and an Alternate Responsible Officer (ARO) for J1 visa holders to the Student and Exchange Visitor Program (SEVP) under the U.S. Department of Homeland Security (DHS). This position will support and interact with international students and scholars, as well as study abroad students.
Duties and Responsibilities:
Support Strategy and Vision. The ideal candidate will possess vision and leadership. Assist the Director in creating a premier student experience for international students and scholars and study abroad students. Identify solutions to streamline office processes, improve quality of services and advising. Support efforts of logistical support for international student enrollment; prior experience in working with international partners and institutions, and forging relationships with such institutions, will be valued. Support overall vision for bolstering the reputation of Seton Hall's international student and study abroad programs, as well as expanding diversity and cross-cultural communication on campus. Assist the Director in identifying solutions to streamline procedures and processes, and contribute to improving the quality of service to students.
Manage OIP Office. Serve as the first level of managerial support to troubleshoot any issues that arise on a daily basis. Delegate daily work flow to graduate assistants and student workers and oversee production of work. Manage student schedules, vacation/sick leave requests and approve timesheets.
Managing F1 and J1 SEVIS records. Maintain SEVIS records of F1 students and J1 students and scholars by advising F1 and J1 visa holders on complying with visa regulations, processing SEVIS events through batching software (currently ISSM) and SEVIS while complying with SEVIS deadlines and alerts. Solve problems related to students' visa status and take action to correct issue. SEVIS events mentioned above include, but are not limited to, processing personal/academic information updates, extensions, CPT/OPT requests, opening correction requests with SEVIS and generating initial forms I-20/ DS-2019, including review I-20/DS-2019 applications, etc.
Assist with maintaining accuracy of all databases utilized in the office: ISSM (FsaAtlas), SEVIS and Banner databases. Maintain SEVIS software by processing all SEVIS events, keeping abreast of SEVIS lists and alerts. Compare ISSM and SEVIS databases to ensure accuracy of data. Stay abreast of developments with visa regulations.
Create and utilize reports in SEVIS, ISSM, Cognos to make informed decisions about processes and ensure students are maintaining compliance with visa regulations.
Be knowledgeable about study abroad procedures in order to assist students on a daily basis and troubleshoot issues. If needed, assist students to identify suitable study abroad programs and collect, review and conduct follow-up on study abroad applications.
Participate in managing workflow faculty-led study abroad tours by reviewing individual applications of students, collecting itinerary information, registering the trip with the U.S. embassy abroad, etc. Solve routine problems related to students' study abroad program and take action to correct issue.
Assist with administrative duties such as updating forms, creating letter templates, if needed and any other duties as assigned
The ideal candidate would have a Bachelor's degree, with 3-5 years of previous experience as a DSO and/or ARO, experience working in an international programs office, with contributions to international student recruitment strategies and related partnerships.
Experience with any of the following aspects of an international office: interacting with non-native English speakers and different cultures, advising international/exchange/study abroad students on I-20/DS-2019/study abroad application procedures, advising international/exchange students on visa-related, campus and cultural matters, advising study abroad students on navigating the study abroad process. Supporting these populations through events and outreach.
Strong office experience in a fast-paced environment. Foreign language ability and travel experience.
AD160 - Administrative
General Office Environment
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Seton Hall University is a major Catholic university. In a diverse and collaborative environment it focuses on academic and ethical development. Seton Hall students are prepared to be leaders in their professional and community lives in a global society and are challenged by outstanding faculty, an evolving technologically advanced setting and values-centered curricula.
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